Delivery company: Sagawa Express Delivery fee Hokkaido: 900 yen Kanto/Tohoku: 600 yen Hokuriku/Shinetsu: 500 yen Tokai/Kansai: 600 yen Chugoku/Shikoku: 800 yen Kyushu: 900 yen Okinawa: 1,500 yen *Free shipping for orders over 15,000 yen
We usually ship within 2-3 business days of your order. Please note that if delivery is busy, it may take more than 4 business days from your order.
Regarding returns and defective products
If the delivered product is defective, please contact us via email within 7 days of receiving the product.
KOINU official online store
We carry original Koinu items that can only be purchased here, including kitchenware with unique textures and miscellaneous goods made from stylish vintage and hairline stainless steel.
Currently, due to bad weather, there is a delay in the delivery of packages from within Niigata Prefecture by delivery companies. We apologize for any inconvenience this may cause and appreciate your understanding.